Frequently Asked Questions
General
FAQ
MusicGlove
FAQ
FitMi
FAQ
Flex AFO
FAQ
CT App
FAQ
General - Frequently Ask Questions
Who is Flint Rehab?
Flint Rehab is a company dedicated to helping people recover after stroke, brain injury, or other neurological conditions - our products are trusted by 10,000+ customers and used in 300+ rehab hospitals worldwide.
We’re passionate about creating tools that combine innovative technology with clinically proven methods to make rehabilitation easier, more effective, and even fun.
What products does Flint Rehab offer?
We offer a variety of tools designed to support recovery and rehabilitation:
- FitMi: A whole-body therapy tool that adapts to your ability level, even if you have limited movement, and grows with you as you recover.
- MusicGlove: A hand therapy device that uses music and games to make exercising your hand and fingers fun and engaging.
- Flex AFO Brace for Foot Drop: A lightweight brace that helps with foot drop, giving you better stability and mobility.
- Cognitive & Speech Therapy App: An easy to use mobile app that with 100,000 exercises designed by expert speech-language pathologists.
Each product is designed to support your recovery journey with ease and effectiveness.
How do your products work?
Our products are designed to make rehabilitation effective by encouraging repetitive, task-specific practice through fun and engaging game-like programs. This repetitive movement is key to tapping into your brain’s neuroplasticity—its ability to adapt and rebuild connections after injury.
By making therapy interactive and engaging, our tools help you stay motivated and consistent, which is crucial for progress.
What makes Flint Rehab products different from other rehab tools?
What makes Flint Rehab products different from other companies is 3 main things:
Fun and Engaging Game-like Rehabilitation: Our tools use interactive exercises, music-based challenges, and rewarding feedback to keep you motivated. By making therapy fun, we help you stick with your routine and get the most out of your recovery journey.
Clinically Proven Results: Flint Rehab products are backed by clinical research and trusted by healthcare professionals around the world. Studies have shown that consistent use of our products can improve strength, mobility, and coordination in as little as 2 weeks. Plus our products come with a 30 day money back guarantee if you aren't completely satisfied.
Ease of Use and Accessibility: Whether you’re just starting out or have limited mobility, Flint Rehab tools are easy to set up and use, right from the comfort of your home. Plus, they’re lightweight and portable, so you can take your recovery on the go, making therapy fit effortlessly into your daily life.
To learn more about our different products, visit our products page at: https://www.flintrehab.com/shop/
What is the 30 Day Money Back Guarantee on Flint Rehab products?
We’re confident in the quality and effectiveness of our products, but we also understand that they need to be the right fit for you.
If you’re not completely satisfied, you can return your product within 30 days for a full refund. We even cover the return shipping (within the Continental U.S.) to make the process easy and risk-free.
How often should I use your products for optimal recovery?
For the best results, we recommend using our products every day or as directed by your healthcare provider.
Recovery happens with consistent practice, so making a little time each day—even just 20-30 minutes—can help you see progress. Plus, our engaging, game-like activities make it easier to stick to a routine.
Can these products be used at home?
Yes! All of our products are designed for home use. Whether you’re recovering from a recent injury or continuing long-term therapy, you can work on your recovery in the comfort of your own space. This flexibility helps you stay consistent without needing frequent trips to a clinic.
What is neuroplasticity, and how do Flint Rehab's products leverage it?
Neuroplasticity is the brain’s amazing ability to rewire itself after injury. When you perform repetitive, meaningful exercises, your brain strengthens existing pathways or creates new ones to regain lost skills.
Our products are designed to encourage this process with interactive, high-repetition exercises that target specific movements and functions—making the most of your brain’s recovery potential.
Do your products replace physical therapy?
Not at all! Our products are meant to complement physical therapy, not replace it. They’re perfect for practicing between therapy sessions or extending the benefits of therapy after you’ve completed a formal program. Many customers use our tools alongside their therapists’ guidance to maximize their recovery.
Are these products suitable for children?
Yes, some of our products can be adapted for children, particularly the MusicGlove and FitMi, depending on their specific needs. We recommend reaching out to us or consulting with your healthcare provider to determine if our devices are appropriate for your child.
Do you provide customer support or training for using your products?
Absolutely! We’re here to support you every step of the way. You’ll receive detailed instructions, video tutorials, and access to our friendly customer support team. If you ever have questions or need help, just reach out—we’ll make sure you’re confident and comfortable using your device.
For support, you can contact Flint Rehab's customer service via email at support@flintrehab.com or by phone at (949) 667-0140. They are available to assist with any questions or concerns regarding the device.
Backed by Rehabilitation Experts: The same level of support trusted by therapists in over 300 hospitals is available to home users.
Are Flint Rehab products FDA-approved?
Our products are classified as medical devices and are FDA-listed, meaning they meet safety and effectiveness standards. They are also clinically validated, so you can trust they’re designed to deliver real results.
Below are links to our clinical studies for the FitMi and MusicGlove.
MusicGlove
- https://jneuroengrehab.biomedcentral.com/articles/10.1186/1743-0003-11-76
- https://pubmed.ncbi.nlm.nih.gov/27532880/
- https://pubmed.ncbi.nlm.nih.gov/22254815/
- https://pmc.ncbi.nlm.nih.gov/articles/PMC4022276/
- https://pmc.ncbi.nlm.nih.gov/articles/PMC9345607/
- https://pubmed.ncbi.nlm.nih.gov/36347833/
FitMi
How quickly will I improve with Flint Rehab products?
Recovery is different for everyone, but many users start to see noticeable progress within just a few weeks of consistent use. For example, clinical studies show that MusicGlove users improved hand function in as little as two weeks.
The key is sticking with it—small, daily steps add up to big results over time.
Is there scientific evidence supporting the effectiveness of Flint Rehab products?
Yes, there’s strong evidence behind our products. Clinical studies have shown that FitMi and MusicGlove significantly improve strength, mobility, and coordination. Our products are used and trusted by therapists in 300+ rehab hospitals, which speaks to their effectiveness.
Below are links to our clinical studies for the FitMi and MusicGlove.
MusicGlove
- https://jneuroengrehab.biomedcentral.com/articles/10.1186/1743-0003-11-76
- https://pubmed.ncbi.nlm.nih.gov/27532880/
- https://pubmed.ncbi.nlm.nih.gov/22254815/
- https://pmc.ncbi.nlm.nih.gov/articles/PMC4022276/
- https://pmc.ncbi.nlm.nih.gov/articles/PMC9345607/
- https://pubmed.ncbi.nlm.nih.gov/36347833/
FitMi
Do Flint Rehab devices require an internet connection?
No, you do not need an ongoing internet connection to use Flint Rehab devices. For PC and Mac users, an internet connection is required to initially download our therapy software, but if do not have internet, simply reach out to our support team and we can mail you a physical drive with our installer pre-loaded.
If you do not feel comfortable installing or using software on a computer, we offer dedicated touch-screen tablets that come with our therapy programs pre-installed.
How do these products help with cognitive recovery?
Many of our exercises stimulate both the brain and body, helping to improve cognitive functions like memory, attention, and problem-solving. For example, the MusicGlove and FitMi combine rhythm and coordination tasks, which engage multiple areas of the brain to promote recovery.
How portable are your devices?
Our products are lightweight and easy to carry, making them perfect for use at home, in a clinic, or even while traveling. Whether you’re on the go or staying put, your recovery can come with you!
Do you ship internationally?
Yes, we ship directly to 80 different countries including: Argentina, Australia, Brazil, Canada, Chile, the European Economic Area, Hong Kong, New Zealand, Peru, South Africa, and the UK. Our full list of countries can be viewed when placing your order online at Checkout.
Shipping times and costs may vary based on location.
You pay for $0.00 in vat and taxes during checkout. You will be responsible for paying these taxes when the item arrives and these taxes will depend on your particular country.
- If you have questions, please do not hesitate to reach out. For individuals in India or Malaysia, please see our distributor at gntmedixcel.com
- For individuals in Singapore, Thailand or Indonesia, please see our distributor at zaorehab.com
- For individuals in Poland, please see our distributor at udarrehab.pl/pl/
- For individuals in Israel, please see our distributor at hagai-med.co.il
Are your products covered by insurance?
Flint Rehab products are covered by the VA. Additionally, our products are eligible for purchase using Health Savings Accounts (HSAs) or Flexible Spending Accounts (FSAs) -- simply use your order confirmation email as your receipt. We recommend checking with your insurance provider or healthcare professional to see what other options might be available.
For VA patients and clinicians, you can find more information about our Government Contract Services here: https://www.flintrehab.com/government-services/
MusicGlove - Frequently Asked Questions
What is the MusicGlove?
The MusicGlove by Flint Rehab is an FDA-listed hand therapy device designed to improve hand function through engaging, music-based exercises. It combines a sensorized glove with a musical game, motivating users to perform therapeutic hand and finger movements.
Who can benefit from using MusicGlove?
Individuals with mild to moderate hand impairment due to stroke, spinal cord injury, traumatic brain injury, or other neurological conditions can benefit from MusicGlove. Users should be able to touch their thumb to their index or middle finger and release this grip by at least 1/4 inch.
How does MusicGlove work?
MusicGlove engages users in a musical game where they perform specific pinching movements in time with scrolling notes on a screen. This interactive approach encourages high-repetition, functional hand exercises, which are crucial for neuroplasticity and recovery.
Is MusicGlove clinically proven?
Yes, the MusicGlove has been clinically proven to improve hand function in just 2 weeks with 6 hours total use.
You can learn more at: https://jneuroengrehab.biomedcentral.com/articles/10.1186/1743-0003-11-76
What is the 30 Day Money Back Guarantee on Flint Rehab products?
We’re confident in the quality and effectiveness of our products, but we also understand that they need to be the right fit for you.
If you’re not completely satisfied, you can return your product within 30 days for a full refund. We even cover the return shipping (within the Continental U.S.) to make the process easy and risk-free.
How often should I use MusicGlove for optimal results?
For the best results, we recommend using our products every day or for at least 3 hours per week. This can be divided into sessions that fit your schedule, such as six 30-minute sessions or four 45-minute sessions. Consistency and repetition are key to maximizing recovery.
Recovery happens with consistent practice, so making a little time each day—even just 20-30 minutes—can help you see progress.
Can the MusicGlove be used without professional supervision?
Yes, MusicGlove is designed for independent use at home without the need for professional supervision. Its user-friendly interface and guided exercises make it accessible for individuals to manage their therapy.
Is the MusicGlove compatible with my computer?
MusicGlove is compatible with most Mac and PC computers purchased within the last five years. To ensure compatibility, you can download and run the System Test application provided by Flint Rehab. If your computer isn't compatible, MusicGlove is also available with a pre-configured tablet.
What is included with the MusicGlove system?
The MusicGlove system includes the sensorized glove, necessary cables, and access to the therapeutic software. If you opt for the tablet version, it comes with a 10-inch touchscreen tablet with pre-installed software, providing a portable and all-in-one solution. You can view an image of all the components included below:
Is there a warranty or return policy for the MusicGlove?
Flint Rehab offers a 30-day money-back guarantee for MusicGlove. If you're not satisfied, you can return it within 30 days of delivery for a full refund. Additionally, the device comes with a one-year warranty covering any defects in materials or workmanship.
How do I get support if I encounter issues with the MusicGlove?
Flint Rehab offers robust customer support, including: Phone and Email Assistance: For setup, troubleshooting, and questions.
- Online Resources: Video tutorials, FAQs, and user guides are available on their website.
- For Live Support, you can contact Flint Rehab's customer service via email at support@flintrehab.com or by phone at (949) 667-0140. They are available to assist with any questions or concerns regarding the device.
Backed by Rehabilitation Experts: The same level of support trusted by therapists in over 300 hospitals is available to home users.
Is the MusicGlove covered by insurance?
Our devices are covered by the VA for veterans. Unfortunately Medicare and other medical insurance companies do not cover restorative technology yet. For this reason, our prices are up to 87% less than other companies who offer gamified rehabilitation technologies. We also offer a 30-day money-back guarantee so that you can be sure that our devices help you improve.
For VA and Clinicians, you can find more information about our Government Contract Services here: https://www.flintrehab.com/government-services/
Does the MusicGlove work on my personal tablet?
No, our software cannot run on iPads or other tablets. The MusicGlove requires a compatible computer. If you do not have a compatible computer, you can purchase the MusicGlove with a Flint tablet.
How quickly can I expect to improve with the MusicGlove?
Clinical studies have shown that using the MusicGlove can improve hand function in 2 weeks with a total of 6 hours of use leading to functional gains such as opening a door, washing dishes, typing, and using the restroom independently.
To see reviews from real customers you can visit https://www.flintrehab.com/testimonials/ or our YouTube channel https://www.youtube.com/flintrehab.
FitMi Frequently - Frequently Asked Questions
What is the FitMi?
The FitMi is an innovative neurorehabilitation device designed to help individuals regain mobility in their hands, arms, core, and legs after neurological injuries. It consists of two wireless, impact-resistant "pucks" that interact with a therapy app. FitMi provides guided, goal-oriented exercises to stimulate neuroplasticity—the brain’s ability to rewire itself—promoting functional recovery.
Clinically Proven: FitMi has been validated through research to improve motor skills and mobility in patients with neurological impairments.
Trusted by Professionals: This device is used in over 300 rehabilitation hospitals and therapy centers, making it a trusted tool among physical and occupational therapists.
Who can benefit from using FitMi?
FitMi is ideal for individuals recovering from a variety of conditions, including:
- Stroke: To improve hand and leg movement, posture, and coordination.
- Traumatic Brain Injury (TBI): To rebuild motor function and strength.
- Spinal Cord Injury (SCI): To stimulate recovery in the upper and lower limbs.
- Cerebral Palsy: To develop and maintain mobility and coordination. Parkinson’s Disease: To enhance flexibility, strength, and dexterity.
The FitMi can benefit individuals with both mild and more severe motor impairments after stroke, TBI, or spinal cord injury. It is tailored for all recovery stages, from acute to chronic, ensuring benefits for individuals even years after injury.
How does FitMi work?
FitMi uses two sensor-enabled pucks that track the user’s movement during exercises. These pucks connect wirelessly to a therapy app, guiding users through over 40 customizable exercises that target specific muscle groups and movements.
- Progressive Challenges: The app adjusts difficulty levels based on the user’s progress, ensuring exercises remain engaging and challenging.
- Neuroplasticity Focus: By encouraging repetitive practice of functional movements, FitMi stimulates the brain to relearn and refine motor skills.
- Clinical Validation: Research demonstrates that repetitive task practice, as facilitated by FitMi, is one of the most effective approaches to restoring lost function.
Is FitMi easy to set up and use?
Yes! FitMi is designed for ease of use:
- Plug-and-Play Setup: Simply connect the pucks to the app, available on most computers and tablets, and start your therapy session.
- Intuitive Interface: The app is user-friendly, guiding you step-by-step through the exercises.
- Designed for Professionals and Patients Alike: FitMi’s ease of use is one reason why it is trusted by therapists in over 300 rehab hospitals.
How often should I use FitMi for optimal results?
Consistency is key to seeing improvement with FitMi:
Recommended Use: Engage in therapy sessions for 20–60 minutes daily, depending on your endurance and goals.
Clinician Advice: Many therapists recommend incorporating FitMi into daily routines for the best results, whether at home or in clinical settings.
Clinically Backed: Studies have shown that frequent, consistent practice using devices like FitMi accelerates progress in motor recovery.
Can FitMi be used without professional supervision?
Yes, FitMi is designed for independent use at home. The app provides detailed instructions and feedback, making it easy for users to perform exercises correctly.
Rehabilitation Hospital Tested: While it’s widely used in clinical settings, its intuitive design ensures users can safely and effectively continue therapy at home, bridging the gap between clinic visits.
Is FitMi compatible with my computer?
In general, our software will work on your computer if you have purchased a Mac or PC in the last 5 years.
If you aren’t sure your computer is compatible, you can download our System Test application. If you see a screen that says “Your system is compatible” after running the program, then it will work on your computer.
What is included with the FitMi system?
When you purchase FitMi, you receive:
- Two Wireless Therapy Pucks: Durable and designed for accurate movement tracking.
- Charging Dock: Ensures your pucks are always ready to use.
- USB Receiver: For easy wireless connection.
- Access to the FitMi App: Includes over 40 exercises, progress tracking, and personalized recommendations.
- Instructional Guide: Detailed setup and usage instructions to get you started
You can view an image of all the components included below:
Is there a warranty or return policy for FitMi?
30-Day Trial: FitMi comes with a no-risk, 30-day money-back guarantee, allowing you to test its effectiveness.
1-Year Warranty: Covers defects in materials and workmanship. Hospital Standards at Home: FitMi’s durability and warranty reflect its design for rigorous, daily use in clinical environments.
How do I get support if I encounter issues with FitMi?
Flint Rehab offers robust customer support, including: Phone and Email Assistance: For setup, troubleshooting, and questions.
- Online Resources: Video tutorials, FAQs, and user guides are available on their website.
- For Live Support, you can contact Flint Rehab's customer service via email at support@flintrehab.com or by phone at (949) 667-0140. They are available to assist with any questions or concerns regarding the device.
Backed by Rehabilitation Experts: The same level of support trusted by therapists in over 300 hospitals is available to home users.
Is the FitMi covered by insurance?
Our devices are covered by the VA for veterans. Unfortunately Medicare and other medical insurance companies do not cover restorative technology yet. For this reason, our prices are up to 87% less than other companies who offer gamified rehabilitation technologies. We also offer a 30-day money-back guarantee so that you can be sure that our devices help you improve.
For VA and Clinicians, you can find more information about our Government Contract Services here: https://www.flintrehab.com/government-services/
Does the FitMi work on my personal tablet?
No, our software cannot run on iPads or other tablets. FitMi requires a compatible computer. If you do not have a compatible computer, you can purchase FitMi with a Flint tablet.
How quickly can I expect to improve with the FitMi?
The FitMi Home Therapy Program is clinically proven to help improve mobility 3x faster than traditional therapy when used for just 20 minutes a day (view study). The FitMi can benefit individuals with both mild and more severe motor impairments after stroke, TBI, or spinal cord injury.
To see reviews from real customers you can visit https://www.flintrehab.com/testimonials/ or our YouTube channel https://www.youtube.com/flintrehab.
Flex AFO (Drop Foot Brace) - Frequently Asked Questions
How does the Flex AFO Drop Foot Brace work?
The Flex AFO drop foot brace is a low-profile ankle-foot orthotic designed to assist individuals with foot drop. It wraps around the ankle and connects to your shoe, allowing you to lift the front of your foot by turning a dial, which helps prevent toe dragging while walking.
Who is the Flex AFO Drop Foot Brace made for?
Flex AFO is perfect for individuals that have had injuries that result in: • Limited lower extremity movement • Difficulty with dorsiflexion (lifting the front portion of the foot up) • Ankle and/or foot weakness • Proneness to tripping due to the foot dragging on the floor
What conditions can the Flex AFO Drop Foot Brace help with?
The Flex AFO brace for foot drop is suitable for individuals experiencing foot drop due to neurological injuries such as stroke, traumatic brain injury, multiple sclerosis, or other conditions affecting dorsiflexion.
Who should NOT use the Flex AFO Drop Foot Brace?
Individuals with severe spasticity, significant swelling, or skin conditions around the ankle should consult a healthcare professional before using the Flex AFO.
Is the Flex AFO Drop Foot Brace covered by insurance?
Currently, the Flex AFO is not covered by insurance. However, Flint Rehab offers a 30-day full refund return policy, allowing you to try it risk-free.
What is the 30 Day Money Back Guarantee?
We’re confident in the quality and effectiveness of our products, but we also understand that they need to be the right fit for you. If you’re not completely satisfied, you can return your product within 30 days for a full refund. We even cover the return shipping (within the Continental U.S.) to make the process easy and risk-free.
What sizes does the Flex AFO Drop Foot Brace come in?
The Flex AFO comes in one universal size, measuring 16 inches in length. It is designed to fit securely if the circumference of your leg, several inches above the ankle, is less than 14 inches.
How much does Flex AFO Drop Foot Brace weigh?
The Flex AFO brace for foot drop is extremely flexible and lightweight weighing just 12 ounces making it perfect for any user.
What makes the Flint Rehab Drop Foot Brace different?
The Flint Rehab Flex AFO Drop Foot Brace is different from competitors in several important ways: 1. Comfort and Low-Profile Design: Unlike rigid, in-shoe ankle-foot orthotics (AFOs) that can be uncomfortable and bulky, the Flex AFO is designed to be lightweight and comfortable. Its low-profile design allows it to be worn discreetly under pants, enhancing user comfort and confidence. 2. Compatibility with Regular Footwear: The Flex AFO attaches externally to your existing shoes, eliminating the need for specialized footwear. This feature provides flexibility and convenience, allowing users to wear their preferred shoes without compromising on support. 3. Easy Adjustability: Equipped with a simple dial mechanism, the Flex AFO enables users to adjust the level of foot lift easily. This adjustability allows for personalized support throughout the day, accommodating varying activity levels and comfort needs. 4. No Prescription Required: The Flex AFO is ready to use out of the box and does not require a prescription or professional assistance for setup. This accessibility makes it a convenient option for individuals seeking immediate support for foot drop. These features along with the 30 day money back guarantee make the Flint Rehab Flex AFO one of the best options for managing drop foot.
What comes with my purchase of Flex AFO Drop Foot Brace?
Every Flex AFO Drop Foot Brace purchase includes the Flex AFO brace for foot drop and an anchor kit for attaching it to your shoes. Additional anchor kits can be purchased separately if needed. Here is an image of exactly what comes with every purchase.
How often should I use the Flex AFO Drop Foot Brace?
The Flex AFO brace for drop foot is designed to assist individuals with foot drop by providing support during walking and daily activities. The frequency of use depends on your specific condition and rehabilitation goals. Generally, it's recommended to wear the Flex AFO during activities where foot drop may pose a challenge, such as walking or standing, to enhance safety and mobility.
CT Speech and Cognitive Therapy App - Frequently Asked Questions
What is the CT Speech and Cognitive Therapy App?
The CT Speech and Cognitive Therapy App is a comprehensive tool designed to assist individuals in improving speech, language, and cognitive skills. It offers over 100,000 exercises tailored to various aspects of communication and cognition.
Who can benefit from using this app?
The app is beneficial for individuals recovering from neurological conditions such as stroke, traumatic brain injury (TBI), or spinal cord injury (SCI). It's also suitable for anyone looking to enhance their speech and cognitive abilities.
How do your products work and how does the app personalize exercises for users?
Upon starting, the app assesses your current abilities and challenges. Based on this assessment, it customizes exercises to target specific areas that need improvement, ensuring a personalized therapy experience. Over time, the app then utilizes smart artificial intelligence (AI) technology to optimize exercises based on your performance, ensuring you are consistently challenged at an appropriate level.
Is the app available on multiple platforms?
Yes, the CT Speech and Cognitive Therapy App is compatible with both Apple iOS and Android devices, including mobile phones and tablets.
Can I track my progress within the app?
Absolutely. The app includes features that monitor your performance over time, allowing you to see improvements and identify areas that may need additional focus.
How often should I use the app for optimal results?
Consistent practice is key. Engaging with the app's exercises daily or as recommended by your healthcare provider can lead to more effective improvements in speech and cognitive functions.
Are there different subscription options available?
Yes, the app offers both monthly and yearly subscription plans. Opting for a yearly subscription provides savings compared to the monthly plan.
How do I get started with the app?
After purchasing, you'll receive instructions via email on how to download and set up the app on your device. Once installed, you can begin your personalized therapy journey.
What types of exercises are included in the app?
The app offers a wide range of exercises targeting various skills, including: Speech: Activities to improve speaking and sentence planning. Language: Exercises focused on reading, writing, and understanding speech. Cognitive: Tasks designed to enhance attention, memory, and problem-solving abilities.
How does the app support neuroplasticity and help with cognitive therapy?
By providing consistent and targeted exercises, the app stimulates neural pathways in the brain responsible for language and reasoning skills, promoting neuroplasticity and aiding recovery.
