If you purchased FitMi for PC/Mac, please use the links above to download your software. Then, follow along to this video to continue setting up your device:

FitMi for PC/Mac:

If you’re still having trouble, please give us a call at 1-800-593-5468 and we will be happy to walk you through it.

On PC:

If you are getting a security warning on PC, you may need to disable “S Mode”. Please click this link and follow the instructions to disable S Mode, and then try to install your Flint Rehab software again.

On Mac:

If you are getting a security warning on Mac, you may need to allow apps to be installed from unknown developers. Please click this link and scroll down until you see “If you want to open an app that hasn’t been notarized or is from an unidentified developer” and follow the instructions. You can find the “Security & Privacy” settings by searching for “Security” using the spotlight tool in the upper right-hand corner of your screen.

If you need additional help with installation, please call us at 1-800-593-5468.

This issue can either be due to the Pucks being low on battery, the purple FitMi Dongle being unplugged, or a wireless communication issue between the Pucks and the Dongle.

To ensure that the Pucks are charged, place them in the charging dock for at least 15 minutes and try again. The Pucks should light up when you squeeze them. To ensure the Dongle is connected properly, you can try unplugging it and plugging it back in. Try a different USB port if possible. If neither of these solutions work, call us at 1-800-593-5468 and we can troubleshoot possible wireless communication errors directly with you.

Make sure your purple FitMi Dongle is plugged into your computer or tablet. You can also try unplugging it and plugging it into a different USB port. If you are using a USB adapter, try to re-insert the FitMi receiver into the adapter, or unplug and re-plug the adapter into your computer.

Watch the video above for detailed instructions on using the Dongle with an adapter.

This is a known issue that does not affect your device.

During charging, the light on the Pucks will only turn green when it detects that the battery has been charged to exactly 100%. In some cases, it can take a long time to go from 99% to exactly 100%, but the battery life outside of the charger will still be the same.

If your Pucks have been in the Charging Dock for at least 3 hours, they will be fully charged, even if the indicator light does not turn green.

This is most likely an issue with your computer’s resolution.

Adjust your screen resolution to 1920×1080 and try again. Note, some computers require administrative privileges to change the resolution.